Refunds & cancellations
We want you to pay only for work you are happy with. That is why most orders show you a watermarked preview first.
1. Before you pay
If you don't like the preview, ask for changes. If we can't get it right, you can cancel and you pay nothing. You can cancel an unpaid order at any time.
2. Deposits
- If you cancel before we start work, your deposit is refunded in full.
- If you cancel after work has started, we refund the deposit minus the value of work already done. We will explain the amount.
- If we cannot deliver the job, your deposit is refunded in full.
3. After you pay
Because you approve the preview before paying and the clean files unlock straight away, payments for completed digital work are generally not refundable. However:
- If the final file is different from the preview you approved, or has a mistake we made, we fix it free of charge.
- If you were charged twice or paid for an order that was not delivered, we refund the extra amount.
- If you paid for Express delivery and we deliver late, we refund the Express fee.
4. How to ask for a refund
Contact us within 7 days on WhatsApp +232 33 004 531 or email afronicstechnologies@gmail.com. Give your order code (for example SD-AB12CD), the phone number you paid with and the reason. We reply within 2 working days.
5. How refunds are paid
Refunds go back to the same Orange Money or Afrimoney number, or card, used for payment, usually within 5 working days of approval. Network or card fees charged by your provider may not be refundable.